How WAVelocity Works (In Plain English)
Everything you need to know about collecting fees, confirming patient appointments, and saving money on WhatsApp.
1The Basic Idea: Fair Pricing, Zero Markup
Most agencies take a heavy cut on every message you send—charging up to ₹1.50 per WhatsApp reminder. With WAVelocity, you pay a simple fixed monthly subscription for the software (e.g., ₹999/month), and your WhatsApp message costs are billed at the exact official rate (~₹0.115 per message) from your prepaid balance.
If your clinic sends 10,000 reminders a month through an agency at ₹1.50, you pay ₹15,000. With WAVelocity, those same 10,000 reminders cost just ₹1,150. You save over ₹13,850 every single month.
2How Automated Appointment Reminders Work
Instead of clinic receptionists spending 3 hours daily making awkward reminder phone calls:
- Automated Alert: The patient receives a WhatsApp message with their appointment date, doctor name, and 2 interactive buttons: "✅ Confirm" and "🔄 Reschedule".
- One-Tap Action: When the patient taps "Confirm", their status turns green on your dashboard immediately and a thank-you note is sent back automatically.
- Instant Alert on Reschedule: If the patient taps "Reschedule", your front desk gets alerted right away so you can offer the slot to another patient.
3How Fee Recovery Works for Schools & Clinics
Chasing overdue tuition fees is frustrating and time-consuming. WAVelocity makes it seamless:
- One-Click Link: An invoice alert is sent with the student's name, overdue amount, and an official Razorpay payment link.
- Instant Payment via UPI: The parent taps the link and pays within 10 seconds via Google Pay, PhonePe, Paytm, or Credit Card.
- Automated Tax Receipt: As soon as the payment succeeds, an official PDF tax receipt is automatically delivered to the parent's WhatsApp with zero staff effort.
4How the Smart Cost Saver Cuts Bills by 87%
WhatsApp has an official rule: whenever a customer sends you a message, a 24-hour Free Reply Window opens. During this window, any message you send back to them is 100% Free (₹0.00).
Our system continuously monitors whether each contact has an open 24-hour window. If they do, your outbound message is sent completely free. Outside the window, we use low-cost utility templates (~₹0.115) instead of promotional ones (~₹0.88).
5Final Pre-Production Checklist Before Going Live
Before launching live with your real customers, ensure these 5 items are in place:
Ensure your Meta Business Manager profile is verified and your official phone number is approved on Meta Cloud API.
Switch from test keys to live Razorpay Key ID and Secret so tuition payments settle directly into your business bank account.
Deposit at least ₹1,000 into your prepaid messaging balance so automated reminders dispatch without interruption.
Show your front-desk receptionist or accountant the dashboard: green means confirmed, blue means reminder sent, and yellow means reschedule requested.